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End-of-life management and recycling | Microsoft Legal This is the Trace Id: 355041963fb0f9490f27b834a74f627c
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End-of-life management and recycling

Microsoft is committed to the sustainable, safe, and responsible end-of-life management of our branded devices, batteries, and packaging.

We partner with recycling organizations and collection schemes, and we work closely with our supply chain partners to facilitate the responsible return and end-of-life management of our devices, batteries, and packaging.

Upgrading to a new device? Explore the options below for managing your old devices, batteries, and packaging, below. Please do not dispose of these items in your household garbage can or recycling bin.

Global end-of-life programs for devices, batteries, and packaging

For Individuals: 

Microsoft provides free recycling programs for individuals who wish to recycle a Microsoft-branded device, its battery and/or its packaging. In certain jurisdictions in the United States (*), Microsoft also accepts devices from other brands for recycling.

To take advantage of this service, refer to the global map below, under the “How to participate” heading.

Review the program listed for your country or region and follow the instructions provided for consumer recycling.

Note: The below email points of contact are not available to individuals or consumers, and are only for institutional or business recycling requests.

For Institutional and Business customers:

Direct costs may apply to take-back services. Costs vary based on product type, location, volume and applicable regulatory requirements. Microsoft will disclose all applicable direct costs before scheduling services. 

Institutional customers may request a cost estimate by sending an email to the country-specific email addresses listed in the table below:
 


The email addresses above are the designated points of contact for institutional takeback services. SKTES is Microsoft’s contracted partner and designated service provider for institutional takeback services.

How to participate

Under the image below, select your region, choose your country from the drop‑down menu, and click the link for the service you are interested in to learn more about Microsoft’s program.

If no information is available for your country, the program has not yet launched in that location. Please check back soon as we continue to expand coverage globally.

AMERICAS

EMEA

ASIA-PACIFIC

(*) The District of Columbia and New York State require manufacturers to meet their recycling obligations by accepting, on a one-to-one basis, covered devices branded by other producers, when they sell the same type of device to a person in that jurisdiction.

Investing in global end-of-life programs

Our strategy for addressing consumer WEEE includes setting requirements for suppliers and implementing and sustaining recycling programs and material recovery initiatives.

  • Waste Electrical and Electronic Equipment (WEEE)

    Microsoft has taken the following approach to comply with the European Union's Directive on Waste Electrical and Electronic Equipment (WEEE) (2002/96/EC, also called "WEEE Directive") and its Recast (Directive 2012/19/EU) for Microsoft covered electrical and electronic equipment ("EEE"):

    • Microsoft, where applicable, registers with national authorities in accordance with the requirements of each Member State and the EU and reports data to such Member States as required by the Directive.
    • Microsoft provides information to reuse centers, treatment, and recycling facilities as required by each Member State and the WEEE Directive.
    • Microsoft products are designed to promote recycling, reuse, and proper waste management.
    • Microsoft products are labelled or stamped with the mark as shown below in accordance with European Standard EN 50419.

    Disposal of Waste Electrical and Electronic Equipment (WEEE) and batteries

    All products that are subject to the WEEE Directive shipped from August 13th, 2005 are compliant with the WEEE marking requirements. Such products are marked with the “crossed out wheelie bin” WEEE symbol in accordance with European Standard EN 50419.

    For more information about where to drop off your waste batteries and electrical and electronic equipment, please contact your local city/municipality office, your household waste disposal service, or the shop where you purchased this product. 

    Email the Environmental Compliance team for additional information

    Important information for generators of WEEE from private households:

    • The proper disposal of WEEE by households will conserve natural resources (through re-use and recycling) and protect the environment and human health.
    • In some cases, your city, municipality, or Member State may take enforcement action for improper disposal of WEEE.
    • For more information regarding WEEE disposal options, please contact your local waste agency, municipal office, or visit your country’s government website.

  • Supplier conformance standards

    The conformance standards for environmentally sound management of Waste Electrical and Electronic Equipment (WEEE) apply to all Microsoft internal business units and any third party contracted Suppliers, including, but not limited to, manufacturers, suppliers, or vendors (including their subcontractors), each considered a “Supplier” for purpose of this specification, that (1) performs services that generate WEEE (including waste Components, waste batteries and waste residuals); or (2) provides end-of-life management services.  Covered services include, but are not limited to, hardware manufacturing; repair, refurbishment, and parts harvesting; recycling; or disposal.

    Requirements include, but are not limited to:

    • Obtain, hold, and maintain required certifications:
      • Internationally recognized electronic waste management certification and registrations, including but not limited to R2 and e-Stewards; and,
      • ISO 14001 Environmental Management System certification
    • Comply with all applicable international and national laws, including laws pertaining to the transboundary movement of hazardous waste, such as Basel Convention.
    • Conduct independent and/or third-party initial and recurring audits of their facilities and their Subcontractor facilities.

  • Refurbished PC program

    Read about our Refurbished PC program which gives new life to used devices and helps communities around the world.

If you are a reuse or recycling facility needing information on how to recycle our products or to identify materials and components requiring selective treatment, email questions to our Environmental Compliance & Sustainability team.

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